Awards and Recognition
Through the years, St. Mary's Health Care has been honored in many ways and for many different facets of our service to patients and community. The recognitions have included:
2014 Awards and Recognitions:
St. Mary's Health System Named
Practice Greenhealth Partner for Change
St. Mary's Health System was awarded the 2014 "Greenhealth Partner for Change" Award by Practice Greenhealth, the nation's leading health care community that empowers its members to increase their efficiencies and environmental stewardship while improving patient safety and care through tools, best practices and knowledge. The Award is one of the organization's Environmental Excellence Awards given each year to honor outstanding environmental achievements in the health care sector.
The Greenhealth Partner for Change Award recognizes health care facilities that continuously improve and expand upon their mercury elimination, waste reduction, and recycling and source reduction programs. At a minimum, facilities applying for this Award must be recycling 15 percent of their total waste, have reduced regulated medical waste, are well along the way to mercury elimination, and have developed other successful pollution prevention programs in many different areas.
St. Mary's was recognized for its various green initiatives such as: reducing energy consumption to meet the national guidelines for Energy Star rating; recycling nearly 35% of its waste, and implementing a single sort recycling system to increase this percentage in 2014 and beyond.
"We take pride in our sustainability efforts to lessen our impact on the environment," said Lee Myles, President and CEO of St. Mary's Health System. "As a Practice Greenhealth Partner for Change Award winner, St. Mary's is committed to improving the health of our patients, staff, and community as a whole."
The Practice Greenhealth Environmental Excellence Awards were presented June 5 in Cleveland, Ohio, at the CleanMed Conference & Exhibition, the premier national environmental conference for leaders in health care sustainability.
Hospitalists at St. Mary's Recognized for Quality of Care
Congratulations to the team of Sound Physicians hospitalists at St. Mary's Regional Medical Center. These specialists have been recognized for providing exceptional clinical care and patient experience to hospitalized patients. At their recent annual meeting, Sound Physicians presented St. Mary's hospitalists awards for the Highest Performing Hospital in the Atlantic Region and the Most Improved Hospitalist Team in the Atlantic Region. These awards were based upon performance on a number of quality/safety outcome measures from core measures performance, length of stay and patient experience scores. Accepting the awards were Chief Hospitalist Dr. Amber Peña and Karen Richardson, Hospitalist RN.
Sound Physicians is a leading hospitalist organization that provides care to patients while they are in the hospital at St. Mary's and for more than 100 hospitals nationwide. The hospitalists at St Mary's are committed to improve the quality and reduce the cost of care in our community. They work closely with a patient's primary care provider to establish a seamless transition in care from hospital to home.
Left to right: Karen Richardson, Hospitalist RN
and Chief Hospitalist Dr. Amber Peña
St. Mary's Primary Care Practices Earn National Recognition
For Patient-Centered Care
The National Committee for Quality Assurance (NCQA) announced that all 10 Primary Care practices at St. Mary's Regional Medical Center have received recognition from the Patients-Centered Medical Home 2011 (PCMH 2011) program for using evidence-based, patient-centered processes that focus on highly coordinated care and long-term participative relationships.
The patient-centered medical home is a model of care emphasizing care coordination and communication to transform primary care into "what patients want it to be." Research shows that medical homes can lead to higher quality and lower costs, and improve patients' and providers' reported experiences of care. The PCMH identifies practices that promote partnerships between individual patients and their persona clinicians, instead of treating patient care as the sum of several episodic office visits. Each patient's care is tended to by clinician-led care teams, who provide for all the patient's health care needs and coordinate treatments across the health care system. Medical home clinicians demonstrate the benchmarks of patient-centered care, including open scheduling, expanded hours and appropriate use of proven health information systems.
"We are proud that practices within the St. Mary's Provider Network have been recognized with this prestigious NCQA status since 2011." said Doug Miller, Director of Operations for St. Mary's Provider Network. "It demonstrates the commitment on the part of our providers and staff to deliver the highest level of care to our patients and creating long-lasting healthcare partnerships with them."
"The patient-centered medical home raises the bar in defining high-quality care by emphasizing access, health information technology, and partnership between clinicians and patients, said NCQA President Margaret E. Kane. "PCMH recognition shows that St. Mary's primary care practices have the tools, systems and resources to provide their patients with the right care at the right time."
To receive recognition, which is valid every three years, the practices demonstrated the ability to meet the programs key elements embodying characteristics of the medical home. The standards are aligned with the joint principles of the Patient-Centered Medical Home established with the American College of Physicians, the American Academy of Family Physicians, the American Academy of Pediatrics and the American Osteopathic Association.
St. Mary's primary care practices met key program components in the following areas:
· Written standards for patient access and continuity of care
· Use of patient feedback materials
· Appropriate use of charting tools to track patients and organize clinical information
· Responsive care management techniques with an emphasis on preventive care for individual patients and for the entire patient population
· Adaptation to patients cultural and linguistic needs
· Use of information technology for prescription, test, and referral tracking and coordination with other health care providers
· Use of evidence-based guidelines to treat chronic conditions
· Measurement and reporting of clinical and service performance
To make an appointment with a St. Mary's provider recognized by the NCQA, please call the Physician Referral Line at 777-8899 or visit www.stmarysmaine.com.
NCQA is a private, non-profit organization dedicated to improving health care quality. NCQA accredit and certifies a wide range of health care organizations. It also recognizes clinicians and practices in key areas of performance. NCQA's Healthcare Effectiveness Data and Information Set (HEDIS®) is the most widely used performance measurement tool in health care. NCQA is committed to providing health care quality information for consumers, purchasers, health care providers, and researchers.
St. Mary's d'Youville Pavilion Recognized as an
Innovative Leader in Long-Term Care
St. Mary's d'Youville Pavilion is the proud recipient of the 2014 Innovation of the Year Award from LeadingAge Maine/New Hampshire. D'Youville Pavilion was chosen for its development and implementation of a specialized staff education program on its new state-of-the-art Specialty Care Rehab Suite. This CARF (Commission on Accreditation of Rehabilitation Facilities) accredited Suite was designed as a 12-bed rehabilitation unit specializing in the treatment of individuals with medically-complex conditions and is a companion program to their successful Transitional Rehabilitation Center, which is also CARF accredited. In an effort to prepare staff for a more acute patient population, d'Youville Pavilion's nursing leadership team, nurse educators and other colleagues created a nursing competencies curriculum that engaged best practices from across the field of post-acute care. Part of the goal for developing this educational program was to incorporate new and innovative training models into practice that can serve as a template and be replicated throughout the facility. This effort would ensure quality outcomes for patients and residents. In addition to being part of a hospital-based health system, the field of rehabilitation and nursing care is constantly evolving and the patient populations are presenting with more complicated diagnoses than we have seen in previous generations. In order to ensure the best possible treatment of patients and residents, the facility recognized the need for an enhanced educational training program.
LeadingAge is a national association representing 5,500 nonprofit aging-services organizations. Its members are dedicated to providing the services that people need, when they need them, in the place they call home.
St. Mary's d'Youville Pavilion, a 210-bed skilled nursing and rehabilitative nursing canter, is the flagship component of the elder care services offered through St. Mary's Health System. With a state-of-the-art rehab center, specialized memory impairment unit, skilled and long term care, d'Youville Pavilion provides residents with the most advanced technology and skilled nursing care in the region. More importantly, they offer respect, care, and compassion to every resident.
LeadingAge Maine/New Hampshire also recognized St. Mary's d'Youville Pavilion with the 2012 Innovation Award. Other accolades include recognition from the AHCA for safely reducing the use of antipsychotic drugs, the Maine Health Care Association's (MHCA) Celebrating Excellence in Quality Award, the MHCA's Celebrating Excellence in Innovation Award, and the Dorland Health Silver Crown Award Honorable Mention. For more information, please visit www.stmarysmaine.com and click on "Senior Health."
St. Mary's Excels in Patient Safety
Awarded an "A" in Spring 2014 Hospital Safety Score
Designed to rate how well hospitals protect patients from accidents, errors, injuries and infections, the latest Hospital Safety Score honored St. Mary's Regional Medical Center in Lewiston with an "A" – its top grade in patient safety. The Hospital Safety Score is compiled under the guidance of the nation's leading experts on patient safety and is administered by The Leapfrog Group (Leapfrog), an independent industry watchdog. The first and only hospital safety rating to be peer-reviewed in the Journal of Patient Safety, the Score is free to the public and designed to give consumers information they can use to protect themselves and their families when facing a hospital stay.
"Safety should come first for our families when we pick a hospital, because errors and infections are common and deadly," said Leah Binder, president & CEO of The Leapfrog Group, which produces the Hospital Safety Score. "No hospital is perfect, but we congratulate the Board, clinicians, administration, and staff of [St. Mary's Regional Medical Center for achieving an "A" and showing us that you made the well-being of you patients your top priority."
Calculated under the guidance of Leapfrog's Blue Ribbon Expert Panel, the Hospital Safety Score uses 28 measures of publicly available hospital safety data to produce a single "A," "B," "C," "D," or "F" score representing a hospital's overall capacity to keep patients safe from preventable harm. More than 2,500 U.S. general hospitals were assigned scores in spring 2014, with about 32-percent receiving an "A" grade. The Hospital Safety Score is fully transparent, and its website offers a full analysis of the data and methodology used in determining grades.
To see how St. Mary's Regional Medical Center's score compares locally and nationally, and to access safety tips for patients and their loved ones, visit the Hospital Safety Score website at www.hospitalsafetyscore.org . Consumers can also go to www.hospitalsafetyscore.org for a free download of the Hospital Safety Score app.
Community Relations Manager
St. Mary's Regional Medical Center
2013 Awards and Recognitions
St. Mary’s Regional Medical Center Wins
National Award for Environmental Achievement
St. Mary’s Health System has been honored with a 2013 “Partner for Change, with Distinction” award from Practice Greenhealth, a national membership organization for health care facilities committed to environmentally responsible operations. The award is one of the organization’s seven Environmental Excellence Awards given each year to honor outstanding environmental achievements in health care sector.
The Partner for Change, with Distinction award recognizes healthcare facilities that have achieved improvements in their mercury elimination, waste reduction, and pollution prevention programs (above the Partner for Change basic criteria.) This includes at least 15% recycling, a more extensive sustainability program, and a show of leadership in the local community and/or in the health care sector.
“The Environmental Excellence Awards recognize success stories,” said Anna Gilmore Hall, executive director of Practice Greenhealth. “St. Mary’s Health System is a successful model of how health facilities can develop and
implement pollution prevention programs to greatly improve the health of their patients, staff and community.”
St. Mary’s earned this prestigious recognition due to its efforts to reduce its electricity, oil, gas, and water consumption as well as promote food sustainability in the community.
St. Mary’s replaced its air cooled chiller with two high efficiency centrifugal chillers contributing to an annual reduction in electricity costs of more than $625,000 even while expanding its facility by approximately 100,000 square feet. As a result of these reductions St. Mary’s was the first hospital in Maine to earn the prestigious national Energy Star Award. Other facility upgrades led to a 9.5 million gallon annual reduction in water consumption. Duel fuel boilers give St. Mary’s the ability to track fuel markets and choose between #2 fuel or cleaner burning natural gas.
Through the work of St. Mary’s Nutrition Center, with the help of community partners, It has taken a lead role in a sustainability and food access study to learn how to best address the needs of the Lewiston/Auburn area. Additionally, Lots to Gardens, a youth and community driven program within the Nutrition Center, uses sustainable urban agriculture to create access to fresh food and to nurture healthy youth and a healthy community.
It is through these efforts and programming that St. Mary’s was selected as a “Partner for Change, with Distinction.”
“We are very pleased to have our accomplishments recognized at a national level,” said St. Mary’s President and CEO, Lee Myles, “We are committed to reducing our
environmental impact and are continually monitoring our progress. Receiving this award is confirmation that we are on the right track.”
St. Mary's Breast Health Program has received a full three year accreditation from the National Accreditation Program for Breast Centers.
The survey involved a very detailed look at our quality outcomes, navigation, evidence based practices, education, credentialing, research and prevention initiatives and management accountability. Imaging, pathology, medical oncology, nursing, surgery, and support services were all evaluated, and the surveyor remarked that our program was "excellent."
St. Mary's is now one of only four programs in Maine that are accredited by the NAPBC. This is quite an important distinction.
Consumer Reports Magazine recently rated hospitals across the country for safety. See where St. Mary's Regional Medical Center stands at.
2012 Awards and Recognitions
St. Mary's Recognized for Efforts to Prevent the Flu - Staff at St. Mary's Regional Medical Center in Lewiston accepts a recognition plaque from the Maine Center for Disease Control and Prevention. More than 85 percent of the hospital's employees received a flu vaccination during the 2011-2012 influenza season. Read more . . .
St. Mary's Regional Medical Center has received the Get With The Guidelines®–Heart Failure Bronze Quality Achievement Award from the American Heart Association. The recognition signifies that St. Mary's has reached an aggressive goal of treating heart failure patients for at least 90 days with 85 percent compliance to core standard levels of care outlined by the American Heart Association/American College of Cardiology secondary prevention guidelines for heart failure patients. (October 2012) Read more . . .
Accreditation from the College of American Pathologists (CAP) - St. Mary's Regional Medical Center's Main Laboratory received accreditation from the College of American Pathologists (CAP). The Director of Pathology, Ola Melhus, MD, was advised of this national recognition and congratulated for the excellence of the services being provided. St. Mary's Regional Medical Center Lab is one of 7,000 CAP-accredited facilities worldwide. Read more. . .
Accreditation Committee of the College of American Pathologists (CAP) - Awarded accreditation to St. Mary's Regional Medical Center Main Laboratory in Lewiston based on the results of a recent onsite inspection. (June 2012)
2012 Innovation Award from LeadingAge - St. Mary's d'Youville Pavilion, in Lewiston, Maine recently earned the prestigious 2012 Innovation Award from LeadingAge. LeadingAge is a national association representing 5,500 nonprofit aging-services organizations. Its members are dedicated to providing the services that people need, when they need them, in the place they call home. The Association recognized d'Youville Pavilion for its efforts and best practices to reduce patient rehospitalization rates. (May 2012) Read more . . .
St. Mary's Center for Cancer and Blood Disorders - Has earned a Three-Year Accreditation with Commendation from the Commission on Cancer (CoC) of the American College of Surgeons (ACoS). (May 2012) Read more . . .
St. Mary's Nurse Earns Breast Health Navigator Certification - The National Consortium of Breast Centers (NCBC) is proud to announce Dorothy Guild from St. Mary's Breast Health Program has received the designation of Certified Breast Patient Navigator in Imaging and Cancer (CBPN-IC). This certification program validates Dorothy's knowledge and skills in navigating a breast patient through their breast care/cancer continuum of care. (May 2012) Read more . . .
St. Mary's Residences receive deficiency-free survey from Lewiston Housing Authority. (May 2012)
"Partner for Change, with Distinction" Award from Practice Greenhealth, the national membership organization for health care facilities committed to environmentally responsible operations. The Award is one of the organization's Environmental Excellence Awards given each year to honor outstanding environmental achievements in health care sector. The Partner for Change, with Distinction Award is a very competitive award that recognizes health care facilities that have achieved improvements in their mercury elimination, waste reduction, and source reduction programs – above and beyond the Partner for Change basic criteria. This includes at least 20 percent recycling, 10 percent or less Regulated Medical Waste, a more extensive sustainability program, and more programs covering a wider range of areas (such as food, energy, water, chemical minimization, and more). These facilities must also show leadership in the local community and/or in the health care sector. (May 2012) Read more . . .
Energy Star Certification - St. Mary's Health System, has earned the U.S. Environmental Protection Agency's (EPA's) prestigious Energy Star for 2012. Energy Star is the national symbol for superior energy efficiency and environmental protection. This signifies that the building's energy performance rates in the top 25 percent of facilities nationwide. (May 2012) Read more . . .
St. Mary's d'Youville Pavilion Earns a Five-Star Quality Rating - St. Mary's d'Youville received the highest quality rating - five out of five stars – from the Centers for Medicare and Medicaid Services (CMS). This national quality rating system was created by CMS to help consumers and their families compare and choose a quality nursing facility. The rating system is based on health inspections, staffing, and quality measures to achieve an overall rating. Additional stars are earned for excellence in staffing and quality care. A five-star designation means St. Mary's d'Youville Pavilion is "much above average" in these categories. Read more . . .
2011 Awards and Recognitions
Celebrating Excellence in Quality Award - Sponsored by MHCA, the Celebrating Excellence in Quality Award is given annually to long term care providers that are making significant strides towards achieving and maintaining quality. St. Mary's d'Youville Pavilion was recognized for its efforts to reduce rehospitalization rates. (December 2011) Read more . . .
Celebrating Excellence in Caregiving Award - Colleen Michel, Staffing Coordinator at St. Mary's d'Youville Pavilion in Lewiston, recently received the 2011 Celebrating Excellence in Caregiving Award. Sponsored by MHCA, the Celebrating Excellence in Caregiving Award is given annually to a number of long term care employees statewide who have consistently exemplified a commendable level of caregiving, dedication, and professionalism in caring for the state's elderly and disabled citizens living in nursing homes and assisted living facilities. (November 2011) Read more . . .
Certification in Gerontological Nursing - St. Mary's d'Youville Pavilion is proud to announce Katherine Walker-Leighton, RN has earned her certification in Gerontological Nursing from the American Nurses Credentialing Center (ANCC). Gerontological nurses care for older adults focusing on maximizing their functional abilities while promoting, maintaining, or restoring their physical and mental health. (October 2011) Read more . . .
Maine Health Care Association's Innovative Program Award - St. Mary's d'Youville received this award for its Patient/Resident Centered Staffing Model and a Quality Award for their Readmission Reduction Plan, both of which are a true testament to the facility's evidence-based and best practices approach. (August 2011) Read more . . .
Partner for Change, with Distinction Award - St. Mary's Health System has been honored with a 2011 "Partner for Change, with Distinction" award from Practice Greenhealth, a national membership organization for health care facilities committed to environmentally responsible operations. The Partner for Change, with Distinction award recognizes healthcare facilities that have achieved improvements in their mercury elimination, waste reduction, and pollution prevention programs (above the Partner for Change basic criteria.) This includes at least 15% recycling, a more extensive sustainability program, and a show of leadership in the local community and/or in the health care sector.
Red Cross Medical Outreach Award
St. Mary's Haiti Work Retreat Team was honored by the United Valley chapter of the American Red Cross with an award for Medical Outreach in recognition of its many years of work at Pwoje Espwa, the boys' orphanage run by Fr. Marc Boisvert and at St. Boniface Foundation, a hospital in Fonds-des-Blancs serving 250,000 rural poor living in an area of 107 square miles.
Dorland Health Silver Crown Awards Honorable Mention -The Rehab Center at St. Mary's d'Youville Pavilion has been recognized with an "Honorable Mention" in Dorland Health's annual Silver Crown awards competition. The award was announced on March 8 at Dorland's annual conference in Las Vegas, NV. St. Mary's Rehab Center was recognized in the Long Term Care category for "creating a comfortable, private healing environment for patients during their time of need between hospital stays and home care." (March 2011)
Maine Tobacco-Free Hopsital Network Bronze Star Standards of Excellence award - The award provides an annual opportunity for hospitals to be recognized for the work they have done to create a tobacco-free environment and to support tobacco-free lifestyles. The Maine Tobacco-Free Hospital Network also acknowledges those champions of smoke- and tobacco-free living on each campus.
Maine Fitness Award - This award recognizes Maine people who are involved in promoting physical activity and offers the opportunity for organizations, businesses, schools, civic groups, and individuals to feature their accomplishments in physical activity. (Prevention & Wellness - April 26, 2011)2010 Awards and Recognitions
- American Heart Association's Gold Level Fit/Friendly award for workplace wellness (October 2010)
- Hanley Center Honors for Exceptional Leadership and Service in Medical and Humanitarian Relief
- CRRN - Mary's d'Youville Pavilion and its parent organization, St. Mary's Health System, wish to congratulate Lori Fortier, Amanda Lednum, Cathy Ouellette, and Sarah Trafford for their achievement in becoming Certified Rehabilitation Registered Nurses (CRRN). This certification from the Association of Rehabilitation Nurses shows colleagues, patients, and the public they are committed to excellence in caring for people with physical disabilities and chronic illnesses. It indicates that they are experienced rehabilitation and restorative nurses who have achieved a level of knowledge in this practice area.
Accreditation Committee of the College of American Pathologists (CAP) - Awarded accreditation to St. Mary's Regional Medical Center Main Laboratory in Lewiston based on the results of a recent onsite inspection.
Excellence in Long Term Care Award - Reagan Baker has been working as a CNA and Restorative Aide at d'Youville since 2004. Raegan displays an extraordinary level of detail to our elders every day. She provides restorative programming to those in need, as quoted from her supervisor, "Raegan is flexible, she will work as a CNA when needed and can also cover two floors as a Restorative Aide, prioritizing her schedule to accommodate the need. Raegan has broad shoulders and can work with the most challenging of care needs and still leave smiling."
CoC Accreditation - The Commission on Cancer (CoC) of the American College of Surgeons (ACoS) has granted a Three-Year Accreditation with Commendation to St. Mary's Center for Cancer and Blood Disorders (August 2010)
"Partner for Change Award" - Honors work toward mercury reduction, waste reduction, pollution prevention. A National Award for Environmental Achievement (April 2010).
2009 Awards and Recognitions
|Maine Health Care Association Quality Improvement Award -St. Mary's d'Youville Pavilion was recognized
for making quality improvements and culture-based advances in care-giving. To receive the award, facilities
must show achievements in staff retention, consistent assignment, clinical quality measures, and customer
Chest Pain Certification- The Chest Pain Center at St. Mary's Regional Medical Center has demonstrated its
|2009 Harvard Pilgrim Health Care Honor Roll - St. Mary's Regional Medical Center was again highlighted
for being in the top 25% of acute care hospitals nationally for its quality scores and patient experience.
|American Hospital Association Foster G. McGaw Award - This award was presented to St. Mary's Health
System for demonstrating exceptional commitment to community service. It is the highest community service
recognition awarded by the AHA.
|Energy Star Certification- St. Mary's Regional Medical Center is the first Maine hospital to earn Energy Star
certification. This designation is a testimony to the hospital's 15-year commitment to environmental
|Practice Greenhealth Partner for Change Award - St. Mary's Health System was recognized for significantly
reducing waste, preventing pollution, and eliminating mercury.
|National Committee for Quality Assurance (NCQA) in Heart/Stroke and Diabetes - The NCQA recognizes
providers for having the highest standards in key areas of clinical quality and care coordination. Those
who received these prestigious awards were twenty-seven primary care providers associated with
St. Mary's recognized for excellence in diabetes care, and twenty providers for heart and stroke.
|Anthem Blue Cross and Blue Shield Blue Distinction Center for Knee and Hip Replacement - St. Mary's Center
for Joint Replacement earned this distinction by demonstrating expertise and reliability in quality special care on
a consistent basis, resulting in better overall outcomes for patients.
|Pink Ribbon Facility - St. Mary's Regional Medical Center Radiology Department has earned the Pink Ribbon
designation. This distinction is awarded only to elite health care facilities that offer digital mammography,
excellent customer service, and Soft Touch Mammograms.
2008 Awards and Recognitions
- Foster G. McGaw Award (finalist) by the American Hospital Association for community outreach and involvement by St. Mary's Health Care. Foster G. McGaw Award Winner (Video)
- Citation Award by the Catholic Health Association for efforts in helping our communities learn about nutrition through St. Mary's Nutrition Center.
- Lewiston-Auburn Economic Growth Council Award for more than 100 years of investment in the well being of our community.
- NOVA Award by American Hospital Association for effective collaborative programs focused on the health of our community.
- Sister Consuela White Spirit of Nursing Award by the American Nursing Association awarded to St. Mary's Health System care nurse Denise Deschenes, RN.
- Quality First Award from the American Health Care Association for significant improvements made to the quality of patient care at d'Youville Pavilion.
- William Stringfellow Award for Peace and Justice by Bates College in recognition of St. Mary's Lots to Gardens program.
- 2008 Harvard Pilgrim Hospital Honor Roll. The Hospital Honor Roll names those hospitals whose performance was among the top 25% of those measured nationally on a set of composite quality metrics. The quality metrics are based on Hospital Quality Alliance measures, as reported by CMS on Hospital Compare, and Leapfrog patient safety measures.
- 25th Anniversary Community Building Award by Maine Community Foundation honor recognizing the contributions that St. Mary's Health System has made to Androscoggin County
- AVON Foundation $500,000 grant
Lance Armstrong Live Strong grant
2008 Adopt-A-School Partnership and recognition for our work with McMahon Elementary School in Lewiston.