Patient Satisfaction
|
Target |
Nov |
Dec |
Jan |
Feb |
Mar |
April |
4/27/09 |
6 |
|
| Before my admission my Patient Care Coordinator arranged all required preoperative services. |
4.5 |
4.9 |
4.9 |
4.7 | 4.7 |
4.8 |
4.9 |
4.8 |
4.8 |
| My caregivers took my preferences and those of my family into account in deciding what my health care needs would be during my hospital stay. |
4.5 |
5 |
4.9 |
4.5 | 4.8 |
4.8 |
4.9 |
5 |
4.8 |
| On the day of my surgery, my admission was performed in an efficient and relaxed manner. |
4.5 |
4.9 |
5 |
4.8 | 4.9 |
4.8 |
4.7 |
4.6 |
4.9 |
| My caregivers always responded to me with compassion and empathy. |
4.5 |
4.9 |
4.9 |
4.6 | 4.7 |
4.9 |
5 |
4.8 |
4.8 |
| Overall, I experienced pain at or below an acceptable level for me. |
4.5 |
4.9 |
4.8 |
4.7 | 4.3 |
4.7 |
4.7 |
4.3 |
4.7 |
| All of my caregivers worked as team and were aware of my needs. |
4.5 |
4.6 |
4.9 |
4.8 | 4.6 |
4.8 |
4.9 |
4.8 |
4.8 |
| The care I received was performed in a timely manner and well organized. |
4.5 |
4.9 |
4.9 |
4.7 | 4.7 |
4.7 |
4.9 |
5 |
4.8 |
| My call bell was responded to in a time frame appropriate to meet my needs. |
4.5 |
4.9 |
5 |
4.7 | 4.9 |
4.9 |
4.9 |
5 |
4.9 |
| My family felt like they were able to participate in my care, as much as they wanted. |
4.5 |
4.9 |
5 |
4.8 | 4.8 |
4.9 |
4.9 |
4.9 |
4.9 |
| The joint replacement education program provided me with a realistic overview of the hospital experience. |
4.5 |
4.9 |
4.9 |
4.9 | 4.7 |
4.9 |
4.9 |
4.9 |
4.9 |
| The joint replacement education program I attended helped me to prepare for my recovery during the hospital stay. |
4.5 |
4.9 |
5 |
4.9 | 4.8 | 4.9 |
4.9 |
4.9 |
4.9 |
| Education regarding my care was provided at a time when my family could participate. |
4.5 |
4.9 |
4.8 |
4.3 | 4.6 |
4.8 |
4.8 |
4.7 |
4.7 |
| I was well informed and prepared for my discharge from the hospital. |
4.5 |
4.9 |
4.9 |
4.6 | 4.7 |
4.9 |
4.9 |
5 |
4.8 |
| I would recommend the St. Mary’s Center for Joint Replacement to my family or friends if they needed joint replacement surgery. |
4.5 |
5 |
5 |
4.9 | 4.8 |
4.9 |
5 |
5 |
4.9 |
Patient Comments:
April 2009 Comments -
"All the nurses made me feel right at home."
"All in all well done!"
"I found the personnel at this hospital/facility to be highly motivated, friendly and professional to the nth degree. I would highly recommend St. Mary's Center for Joint Replacement with no reservations what so ever."
"Procedure was scheduled for 9:00 am. We arrived at 7:00 am. She did not go into surgery until 1:00 pm. It was difficult getting answers for the delay. Pain 9 out of 10."
"Everything was great."
"Very happy with all my care. Thank you to all!"
Center for Joint Replacement
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