Patient Guide

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Advance Directives

We encourage all patients to complete an advance health care directive, which allows you to state your preferences for medical treatments and to select an agent or person to make your health care decisions in case you’re unable to do so, or if you want someone else to make decisions for you.

Our advance health care directive form is available here.

For more information about advance health care directives, please contact:

Case Management Department at St. Mary's		(207) 777-8506
Social Work Department at d'Youville		(207) 777-4261
Pastoral Care Department		(207) 777-8520

If you already have an advance health care directive, please bring a copy with you when you're admitted to the hopsital so you can disucss your wishes with your health care team.  Your advance health care directive will be placed in your medical chart.

A copy of the Advance Directive form for the State of Maine is available on this website:
http://www.maine.gov/dhhs/oes/resource/adf.pdf or www.themha.org/issues/advdirectivesform.pdf

Patient Rights

Your rights as a patient

At St. Mary's, we have committed ourselves to giving our patients quality, efficient care with compassion and respect. And that means affording you some basic rights that you can expect as a patient. You have the right to appropriate medical care, regardless of sex, race, religion, color, or national origin. You have the right to be treated with respect.  You have the right to personal and informational privacy within the law and insurance coverage. You have the right to a safe environment. You have the right to know the identity of individuals providing your care. You have the right to visitors, provided they observe a "good neighbor" policy. You have the right to participate in decisions concerning your care. You have the right to refuse treatment. You have the right to an explanation of a need for transfer. You have the right to an explanation of your bill.

To make you well and to keep you well, we need your help.

Your responsibilities as a patient

For your safety and well-being, we expect you to provide accurate, complete information in all matters relating to your health. It is important that you report all changes in your condition. It is important that you follow the recommended treatment plan. If you are considering not following the plan, please notify us immediately. We ask that you adhere to medical center rules and regulations affecting your care and that of other patients. Please be considerate of the rights of other patients and make sure that your visitors respect these rights as well. Respect the property of others and that of the Medical Center. Assure that your financial obligations are promptly met.

Campus Cuisine

100 Campus Avenue
Lewiston, Maine  04240
Dine in or take out

Open Sunday through Saturday - 11:00 am to 6:00 pm Menu Line 207-777-8607
Lunch Entrees Sunday through Saturday 11:00 am to 1:30 pm								Supper Entrees Sunday through Saturday 4:00 pm to 6:00 pm
Grill Monday through Friday 11:00 am to 1:30 pm				Sandwich Bar Sunday through Saturday 11:00 am to 6:00 pm				Salad Bar Sunday through Saturday 11:00 am to 6:00 pm

Hand Hygiene Saves Lives

Hand Hygiene is the #1 way to prevent the spread of infections.

Why?		You can take action by practicing hand hygiene regularly and by asking those around you to practice it as well.
When?		You and your loved ones should clean your hands very often, especially after touching objects or surfaces in the hospital room, before eating, and after using the restroom.Your healthcare provider should practice hand hygiene every time they enter your room.
How?		It only takes 15 seconds of using either soap and water or an alcoholbased hand rub to kill the germs that cause infections.
Which?		Use soap and water when your hands look dirty; otherwise, you can use an alcoholbased hand rub.
Who?		You, your loved ones, and your healthcare providers should practice hand hygiene.

Hand Hygiene -- A Patient's Guide Brochure (pdf format)

Courtesy of CDC Foundation and Kimberly-Clark Corporation

Medical Equipment To Go

METGO

METGO loans medical equipment to area residents who are unable to buy or rent their own.

The equipment we have in stock covers many of the basic needs for home care, such as crutches, canes, commodes, shower chairs, walkers, IV poles, and wheelchairs.

To borrow, please call 207-755-3030 or This e-mail address is being protected from spambots. You need JavaScript enabled to view it

 

Made possible by a generous donation from the L & A fund and operated by St. Mary's volunteers.

 

Pastoral Care

To be hospitalized or admitted to a nursing home can be extremely challenging.  Many people find that talking with a chaplain can help during this period.  Chaplains provide spiritual support to patients, family members, friends, and staff members at St. Mary’s Regional Medical Center, d’Youville Pavilion, and Maison Marcotte.

An integral part of our health care team, chaplains are available around-the-clock to be a caring presence, offer spiritual and emotional support, and listen with openness and understanding.  Patients and families  are encouraged to call a chaplain when experiencing feelings of fear, anger, loneliness, helplessness, anxiety, grief, or loss, or when they just need someone to talk to.  The priest chaplain is available to celebrate the Sacrament of the Sick and Dying.

Chaplains are available to support all our patients regardless of their beliefs and religious affiliation.  Patients do not need to be affiliated with a congregation or faith community to call a chaplain.  However, if you do belong to a community, we can notify your home faith community to make a visit.  Your minister, rabbi, or other spiritual advisor may visit you or your family member at any time.

Services

•    Prayer
•    Sacraments and other religious rituals
•    Pastoral support in times of stress
•    Contact with your home congregation and clergy
•    Family support
•    Help in interpreting your spiritual needs to staff
•    End-of-life issues
•    On-site meditation room

Daily Mass

Mass is celebrated at 9:30 am in the Marcotte/d’Youville Chapel

Chapels and Meditation Room

The Chapel at Maison Marcotte is located on the fourth floor and is accessible by the elevators at d’Youville Pavilion.  Catholic liturgies are celebrated in this Chapel and it is available throughout the day for prayer and reflection.

The Chapel at the hospital is open from 7:00 am to 8:00 pm and can be reached via the A wing staircase.   This space offers families and visitors an opportunity for quiet prayer and meditation.

A small Meditation Room is located in the hallway between the Emergency Room and the Operating Room.  In the midst of a very busy area, this Room offers a quiet refuge for patients and families.

Pastoral Care Staff

For more information on Pastoral Care Services, please contact:  Pastoral Care (207)777-8520. If you wish to contact a chaplain, ask your nurse to page the chaplain.

Director:		Sister Suzanne Beaudoin
Certified Chaplains:		Sister Madeleine Normand
		Kenn Rancourt
Priest Chaplain:		Rev. Joseph Manship
Associate Chaplain:		Elizabeth Lowe
Secretary:		Pauline Fournier

 

Your Hospital Stay

It's best to pack as little as you can. However, be sure to bring the following items:

• Nightclothes, a bathrobe, and sturdy slippers (put your name on all personal items);
• Comfortable clothes to wear home;
• Personal items, such as a toothbrush, toothpaste, shampoo, comb and brush, deodorant, and razor;

A complete list of the medicines you take, including prescription and nonprescription drugs; details of past illnesses, surgeries, allergies, and relevant family medical history. Please leave your medicines at home.

• Your health insurance. In non-emergencies, it's a good idea to confirm your healthcare benefits and eligibility with your employer or health insurer before you are admitted to the hospital. You'll want to be sure that your coverage is active, what limitations (if any) are present, and that you've followed any procedures unique to your coverage, such as notification to your physician or obtaining written preauthorizations.
• A list of the names and telephone numbers (home and business) of family members to contact in case of an emergency;
• A pad and pen to jot down questions to ask; and
• $10 or so for newspapers, magazines, or any other items you may wish to buy in the hospital gift shop.

What Not to Bring to the Hospital

Leave such items as cash, jewelry (including wedding rings, earrings, and watches), credit cards, and checkbooks at home, or have a family member or friend hold them. If you must bring valuables, ask if they can be kept in the hospital safe during your stay. In addition, leave electric razors, hair dryers, and curling irons at home since they may not be grounded properly and could be unsafe.

MODIFIED FROM:
U.S DEPARTMENT OF HEALTH AND HUMAN SERVICES
Public Health Service
National Institutes of Health

Spiritual Concerns

At the Sisters of Charity Health System, we are dedicated to total patient care.

Our healing services extend not only to your physical needs, but to your emotional and spiritual needs as well. Our Pastoral Care Department is staffed by four board certified chaplains and a full-time priest. They can provide spiritual comfort and assistance to you and your family. They are there to serve, to listen and to pray with you.  If you wish to contact your own priest, minister, rabbi or imam, the chaplain will be happy to call him or her.

Our goal in Pastoral Care is to help you and your loved ones discover during the difficult time of illness your inner potential for growth, courage and faith.  Pastoral Care staff members attempt to visit every patient in the hospital.

Mass in the St. Marguerite d’Youville Chapel can be accessed in patient rooms at 9:30 every day on channel 2.  For more information about Pastoral Care services, please call (207) 777-8520.