Patient Rights and Responsibilities

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document_signingAt St. Mary’s Regional Medical Center we believe deeply in the dignity of the individual and in the right of all persons to safe, self directed, quality healthcare. It is our goal to provide you with considerate and respectful treatment while you are here. We are committed to preserving dignity and honoring personal values by protecting the rights of every patient.

If you are not satisfied with your care, for any reason, please report it immediately to your care givers, the nursing supervisor or the Patient Representative Department at 777-8208. You also have the right to lodge a grievance or complaint about your hospital stay or the care you received while at the hospital directly with the Maine Department of Human Services Division of Licensing and Certification.* To do so, you may call or write to:

Maine Department of Human Services, Division of Licensing and Certification
State House Station 11
Augusta, Maine 04333-0011
TEL: 1(800) 621-8222 / TTY: (207) 287-9312

* This agency does not address concerns about your hospital bill. Please contact the hospital directly if you have a question about your bill.

You may also express a concern through the Joint Commission on Accreditation of Healthcare Organizations (JCAHO). You can contact The Joint Commission by:

Toll-Free Phone: 8:30 to 5 p.m., Central Time, weekdays (800) 994-6610
Fax: Office of Quality Monitoring (630) 792-5636
Mail: Office of Quality Monitoring, The Joint Commission
One Renaissance Boulevard, Oakbrook Terrace, IL 60181
E-Mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

At St. Mary’s we have committed ourselves to giving our patients quality, efficient care with compassion and respect. And that means affording you some basic rights that you can expect as a patient.