Patient Satisfaction

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Patient satisfaction is a key element of our quality model and integrally related to our mission and core values of respect, compassion, stewardship, and excellence. We are committed to treating our patients and their families with the care, dignity, respect, and compassion we would want for our families and ourselves.

We care about what our patients think, so we measure patient satisfaction. We are proud of our results, as we are at or above the state and national average in our overall patient satisfaction scores.  We welcome patient feedback to identify opportunities for improvement.

Better than or equal to US average

Near US Average (within 10 points)

Worse than US average (greater than 10 points)

N/A - comparative data

Patient Satisfaction (please pause over an indicator for details)
Indicator	US Average  April 2011**	Maine Average 2011**	St. Mary's  Apr-June 2011
Patients who reported that their nurses "Always" communicated well.	76%	80%	73.8%
Patients who reported that their pain was "Always" well controlled.	69%	72%	67.1%
Patietns who reported that staff "Always" explained about medicines before giving it to them.	60%	65%	63.5%
Patients who reported that their room and bathroom were "Always" clean.	71%	79%	76.8%
Patients who reported that the area around their room was "Always" quiet at night.	58%	57%	56.4%
Patients at each hospital who reported that YES, they were given information about what to do during their recovery at home.	82%	86%	84.1%
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest).	67%	71%	80.0%
Patients who reported YES, they would definitely recommend the hospital.	69%	75%	83.3%
	7/28/11	7/28/11	7/29/11

** These numbers were publicly posted on the national websites in March 2010. 
This data was collected 7/1/2009 to 6/30/2010.