Frequently Asked Questions

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When you press the button for help, how do we know your special needs?

You're never a stranger when you call Lifeline. When you begin the Lifeline service, one of the first things you do is provide us with some information about yourself: your address, physical limitations, allergies,  phone numbers of nearby neighbors, family members, your physician, the ambulance, police, and fire departments. That's so the instant the Response Center receives your call, a trained monitor has immediate access to that information.

What if you press the button and you can't speak; what happens then?

You don't have to say a word to ask for help. Even if you can't make voice contact with Lifeline, your monitor knows the procedure. He or she will call one of your neighbors or nearby relatives – people we call Responders – who agreed at the start of the service to come to your home to provide immediate help.

What if you're taking a bath and suddenly need help?

You can wear your Personal Help Button anywhere within your home. We realize that much of our value depends upon you wearing your Personal Help Button all the time. So we made it small and unobtrusive, even attractive. We made it lightweight and comfortable. It is also waterproof, so that you can wear it in the shower or bath.

How much does Lifeline cost?

You'll be surprised how inexpensive peace of mind can be. In thousands of communities across the United States and Canada, people are enjoying the safety and peace of mind Lifeline offers. When you subscribe to Lifeline, you pay a low, one-time, sign-on fee, plus a monthly monitoring fee. Call your local Lifeline provider to find out how reasonable the monthly cost is. There's no need to make a long-term commitment; Lifeline can be discontinued at any time. It's that simple and straightforward.

Are there any other benefits to having the Lifeline service?

There's so much more to Lifeline. Having Lifeline in your home puts you that much closer to a number of features designed to make your life easier. On Communicator models with the RSVP feature, you simply press your Personal Help Button and talk through your communicator.

With Lifeline's Battery Back-up Protection, you don't have to feel vulnerable or afraid if your electricity goes out. Your equipment keeps on working for up to 8 hours.

With Lifeline, you have the confidence of knowing you're on the oldest and largest personal emergency response service in the industry. Over the past 20 years, subscribers have relied on Lifeline to meet one of their greatest needs. That need is the same as yours – to remain independent in your own home.