Patient and Customer Surveys
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WorkMed Customer Survey Results |
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4 = Good, 5 = Very Good |
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| 2005 | 2006 | 2007 | 2008 | 2009 |
2009 |
|
| Ease of Scheduling Appt |
4.7 |
4.7 |
4.7 |
4.8 |
4.7 |
94% |
| Helpfulness on Telephone |
4.6 |
4.7 |
4.7 |
4.8 |
4.7 |
95% |
| Courtesy/Helpfulness at Reception Desk |
4.8 |
4.7 |
4.7 |
4.8 |
4.8 |
98% |
| Comfortable calling with questions |
100% |
96% |
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| Employee Feedback About WorkMed |
4.2 |
4.3 |
4.3 |
4.5 |
4.3 |
92% |
| Ease of Scheduling Pre- Placement Exam (PPE) |
4.3 |
4.7 |
4.6 |
4.7 |
4.8 |
96% |
| Rating of WorkMed's PPE Services |
4.4 |
4.5 |
4.6 |
4.7 |
4.8 |
96% |
| Rating of WorkMed's E-News Letter |
4.4 |
4.3 |
4.5 |
4.5 |
4.3 |
88% |
| Likelihood of Recommending WorkMed to Others |
4.6 |
4.6 |
4.6 |
4.7 |
4.6 |
94% |
WorkMed's Customer Survey Results 15.65 Kb (PDF format)
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WorkMed Patient Survey Ratings |
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Scale 1 to 5, with 4 = "Good" and 5 = "Very Good" |
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4 Q |
| Ease of Scheduling Your Appt |
4.8 |
4.7 |
4.7 |
4.7 |
4.7 |
4.7 |
100% |
| WorkMed Helpfulness on the Telephone |
4.6 |
4.6 |
4.6 |
4.7 |
4.7 |
4.5 |
94% |
| Courtesy and Helpfulness of Reception Desk Personnel |
4.8 |
4.7 |
4.7 |
4.8 |
4.8 |
4.7 |
97% |
| Waiting Time Before Being Brought to Exam Room |
4.6 |
4.5 |
4.5 |
4.6 |
4.5 |
4.6 |
97% |
| Average Wait Time Before Being Brought to Exam Room |
8 min |
9 min |
9 min |
8 min |
8 min |
5 min |
|
| Average Wait Time Before Being Seen by a Provider |
7 min |
7 min |
7 min |
5 min |
6 min |
5 min |
|
Treatment |
|
|
|
|
|
|
4Q |
| Waiting Time in Exam Room Before Being Seen by a Provider |
4.5 |
4.4 |
4.4 |
4.5 |
4.5 |
4.6 |
100% |
| Concern Provider Showed for Questions or Worries |
4.7 |
4.7 |
4.7 |
4.7 |
4.7 |
4.8 |
100% |
| Explanation Provider Gave About Problem or Condition |
4.6 |
4.7 |
4.7 |
4.8 |
4.7 |
4.7 |
100% |
| Information Provider Gave About any Medications |
4.6 |
4.6 |
4.7 |
4.5 |
4.6 |
4.7 |
100% |
| Instructions Provider Gave About Follow-Up Care |
4.7 |
4.7 |
4.7 |
4.7 |
4.7 |
4.8 |
100% |
| Confidence in Provider |
4.7 |
4.7 |
4.7 |
4.7 |
4.7 |
4.8 |
100% |
| Likelihood of Recommending Provider to Others |
4.6 |
4.6 |
4.6 |
4.6 |
4.6 |
4.7 |
100% |
| Amount of Time the Provider Spent With You |
4.6 |
4.6 |
4.7 |
4.6 |
4.7 |
4.6 |
100% |
| Overall Rating of Care Received at WorkMed |
4.7 |
4.7 |
4.7 |
4.7 |
4.7 |
4.8 |
100% |
| Likelihood of Recommending WorkMed to Others |
4.7 |
4.7 |
4.6 |
4.6 |
4.7 |
4.8 |
100% |
Download Workmed Patient Survey Results 2009 145.11 Kb (PDF format)
Quality Assurance
Wellness Center
A website where you can learn how to improve your health, prevent disease, manage chronic health problems, and obtain reliable information for improving quality of life.
WorkMed
Auburn Campus
15 Gracelawn Road
Auburn, ME 04210
Directions
www.workmedmaine.com
