Quality and Safety

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The Sisters of Charity Health System knows that our patients, our residents, our employees, our medical and allied health staff, and our communities look to us for quality care and a safe experience while visiting any of our campuses.

For that reason, each part of our organization - St. Mary's Regional Medical Center, d'Youville Pavilion, Community Clinical Services and WorkMed - have staff focused on monitoring and improving both quality and safety. This section of our website is where you will find information relating to those efforts.

Publicly sharing our data shows our dedication to being openly responsible for our results, and it gives you the power to hold us accountable for our performance.  The information will be updated regularly, typically quarterly.   

Click on Quality, then on Patient Care Indicators on the left hand-side to begin viewing the many "indicators" or  "measures" of quality that we monitor and how we compare to the national average when available.  If you pause your cursor over each measure, pop-up boxes will provide specifics.

We encourage patients, families and the public to communicate concerns about the patient safety or quality of any of our services. Please feel free to contact our Performance Improvement Department by phone at 207-777-4193 or by This e-mail address is being protected from spambots. You need JavaScript enabled to view it

If you feel your concerns are not being addressed within the organization, these concerns can be communicated to the Joint Commission on Accreditation on Healthcare Organizations (JCAHO) by telephone at 1-800-994-6610 or by This e-mail address is being protected from spambots. You need JavaScript enabled to view it , to the Maine Department of Health and Human Services at 1-800-383-2441 or to the Covenant Health Systems Organizational Integrity Hotline at 1-877-631-0013.