Quality and Safety

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St. Mary's Health System knows that our patients, residents, employees, medical and allied health staff, and area communities look to us for quality care and a safe experience while visiting any of our campuses.

For that reason, each part of our organization - St. Mary's d'Youville Pavilion, Community Clinical Services and St. Mary's WorkMed - have staff focused on monitoring and improving both quality and safety. This section of our website is where you will find information relating to those efforts.

Publicly sharing our data shows our dedication to being openly responsible for our results, and it gives you the power to hold us accountable for our performance.  The information will be updated regularly, typically quarterly.   

Click on Patient Care Indicators on the left navigation menu to begin viewing the many "indicators" or  "measures" of quality that we monitor and how we compare to the national average when available.

We encourage patients, families and the public to communicate concerns about the patient safety or quality of any of our services. Please feel free to contact our Performance Improvement Department by phone at 207-777-8914, or by This e-mail address is being protected from spambots. You need JavaScript enabled to view it or our Patient Representative Services by phone at 207-777-8208.

If you feel your concerns are not being addressed within our organization, you can communicate this directly to: The Joint Commission at 1-800-994-6610 or by This e-mail address is being protected from spambots. You need JavaScript enabled to view it ;  the Maine Department of Health and Human Services at 1-800-383-2441; or to the Covenant Health Systems Organizational Integrity Hotline at 1-877-631-0013.