| 2=fair, 3=good, 4=very good, 5=excellent |
| |
2004
|
2005
|
2006
|
2007 Q1 |
2007 Q2 |
| Office and Telephone Contact |
4.4 |
4.5 |
4.5 |
4.3 |
4.5 |
| Therapist professionalism and courtesy. |
4.7 |
4.7 |
4.8 |
4.7 |
4.8 |
| Your comfort in asking questions. |
4.6 |
4.7 |
4.7 |
4.5 |
4.6 |
| Therapist spent adequate time with you. |
4.5 |
4.6 |
4.7 |
4.6 |
4.7 |
| Improvement seen in your condition. |
3.8 |
3.9 |
4.0 |
3.8 |
3.9 |
| Treatment area cleanliness. |
4.6 |
4.6 |
4.6 |
4.4 |
4.6 |
| Parking availability. |
4.1 |
4.0 |
4.0 |
3.9 |
4.1 |
| Hours treatment was available met your needs. |
4.4 |
4.6 |
4.6 |
4.3 |
4.5 |
| Therapist was on time for your appointment. |
4.6 |
4.7 |
4.7 |
4.7 |
4.8 |
| Overall satisfaction with Services. |
4.5 |
4.6 |
4.6 |
4.6 |
4.7 |
“I think the therapists are wonderful. I am getting better all the time. I wish I could be there all the time. It’s wonderful to be in such good hands. They are courteous and polite. There professionalism is outstanding.”
“My back healed quickly—I really appreciated the phone call reminders. The Doctor was very compassionate and caring and that made me feel cared for. The therapy I received was excellent. The whole experience was excellent and I thank everyone there for their kindness and pleasant atmosphere and most of all my speedy recovery back to work. Thank You All Very Much..."
“I was very impressed with the 6 week exercise program. The therapist explained how to use the equipment with an eye to my injury. I now know how to use the equipment for me. As I come from Turner and also work long hours. I had to leave work early to make use of the program. I wish at least a couple of days a week it could have had evening hours.”
