Patient & Visitor Information
Contacting A Patient
To inquire about a patient's room/telephone number, please call the hospital's information desk at 207-777-8100.
St. Mary's Regional Medical Center adopts a patient- and family-centered environment, with open visiting hours.
We know that a quiet environment promotes a healing environment. We begin "quiet hours" at 8:00 pm each evening. For the comfort of all patients, please lower your voices and lights. Please quiet your cell phones, pagers, and computers. Please walk softly by patient rooms.
Visiting hours in the ICU and PACU are at the discretion of your nurse.
To enter the building after 8:00 pm, visitors must use the Emergency Department entrance. All other entrances will be locked.
The telephone in your room is provided without charge. Please ask your nurse for the direct phone number for your telephone.
For local calls: Dial "9" and then the 7-digit number.
For long distance calls: Dial "9" and then "0" for the operator to assist you. These calls may be billed to your home phone or telephone calling card, or placed collect.
Amplified and TTY teletype phones are available if needed. We also have two Sorenson Video Relay phones for patient use.
Cellular phones may interfere with clinical testing in patient areas. Therefore, the use of cellular telephones is only permitted in designated areas: the Cafeteria and Main Lobby.
The color televisions in our inpatient rooms are room is provided without charge. Most popular stations are offered, along with our two local stations broadcast right here at St. Mary's.
Channel 2 St Mary’s Chapel (from internal signal)
Channel 75 Hospital Education (from internal signal)
Interpreter services are available if English is not your primary language. All persons, regardless of their ability to communicate, be it disability or language, will be provided with equal access to health care offered by St. Mary’s Health System. Under the Americans with Disabilities Act (ADA), hospitals must provide effective means of communication for patients, family members, and hospital visitors.
The primary role of the interpreter is to communicate informed consent between a patient and a medical provider prior to St. Mary’s administering medical care for the patient. These services are to be provided at no cost to the patient or individuals needing assistance.
If you have questions, please call 777-4191 or 777-8100
Our volunteers play a vital part in providing many supportive services throughout St. Mary’s. Some services include: valet parking at our Emergency Department entrance, greeting and
providing information to patients and visitors, transporting patients within our hospital, flower and patient mail deliveries, Eucharistic Ministry, Gift Shop, and various other special projects and assignments. For more information, please call 777-8368.
Flower & Mail Delivery
Flowers, plants, and gifts are delivered to your room as soon as they arrive. Mail is delivered once a day. You may send mail by giving it to your nurse. Stamps are available for purchase at the gift shop. Mail arriving after you have been discharged will be forwarded to your home.
Flowers are not permitted in the Intensive Care Unit (ICU).
Access is available through a computer in the Health Science Library (Ext. 8775). Internet medical searches are available through the Health Science Library (Ext. 8775).
You and your valuables are a very important priority to us. It is best to leave valuables such as jewelry, credit cards, excess money, or sentimental items at home.
Personnel are available 24 hours a day. Please tell your nurse if you have a security concern.
Access is available to patients and visitors for free in most areas of the hospital. You will need a WiFi enabled computer or smart phone.
After you have been discharged, you may obtain a copy of your medical record. To do so, you must sign a release form that is available in the Medical Records Department located on the ground floor of St. Mary's Regional Medical Center. There may be a minimal copying fee for this service. Hours are Monday through Friday, 8 a.m. - 4:30 p.m., 207-777-8470.
Click here for St. Mary's Regional Medical Center's Release Form for Patient Records or Health Care Information.
St. Mary's is a Smoke-Free Environment! St. Mary's Health System is committed to the promotion of health. For this reason, and to comply with the Maine Hospital Association resolution and Maine State Law, smoking is not permitted anywhere in the healthcare facilities by patients, visitors, physicians, volunteers, or employees.
Smoking is also prohibited on campus property, with the exception of two designated smoking areas. One is located behind d'Youville Pavilion and the other is in the "K" parking lot. The health system has many resources available to assist people who would like to stop smoking. Information about the various smoking cessation support programs available can be obtained through the Prevention and Wellness department.
The Medical Staff are encouraged to support and promote compliance with this policy with special attention given to patient education, smoking alternatives, and care of patients with smoking addiction.
Managers are responsible for assuring compliance for patients, employees, visitors, and volunteers. Employee violations will be handled in accordance with the organization’s disciplinary policy.
Services are available during business hours. Please ask your nurse for contact information.