|
WorkMed Customer Survey Results
WorkMed Customer
Survey Results
4 = good and 5 = very good
| |
May-03 |
May-04 |
May-05 |
May-06 |
May-07 |
2007 % Rating
Good/Very Good |
| Ease of Scheduling Appointment |
4.5 |
4.5 |
4.7 |
4.7 |
4.7 |
97% |
| Helpfulness on Telephone |
4.4 |
4.5 |
4.6 |
4.7 |
4.7 |
96% |
| Courtesy/Helpfulness at Reception Desk |
4.5 |
4.6 |
4.8 |
4.7 |
4.7 |
96% |
| Employee Feedback About WorkMed |
3.9 |
4.2 |
4.2 |
4.3 |
4.3 |
89% |
| Ease of Scheduling Pre-Placement Exam (PPE) |
4.3 |
4.4 |
4.3 |
4.7 |
4.6 |
97% |
| Rating of WorkMed's PPE Services |
4.4 |
4.3 |
4.4 |
4.5 |
4.6 |
97% |
| Rating of WorkMed E-News Letter |
4.1 |
4.2 |
4.4 |
4.3 |
4.5 |
97% |
| Likelihood of Recommending WorkMed to
Others |
4.4 |
4.6 |
4.6 |
4.6 |
4.6 |
97% |
WorkMed Patient Survey
Ratings
Scale 1 to 5, with 4 = "good", 5 = "very good"
Access
to Care
 |
2003 |
2004 |
2005 |
2006 |
1Q
2007
|
2Q
2007
|
3Q
2007
|
| Ease of Scheduling Your Appt |
4.7 |
4.8 |
4.7 |
4.7 |
4.8 |
4.7 |
4.7 |
| WorkMed Helpfulness on the
Telephone |
4.7 |
4.6 |
4.6 |
4.6 |
4.7 |
4.8 |
4.6 |
| Courtesy and Helpfulness
of Reception Desk Personnel |
4.8 |
4.8 |
4.7 |
4.7 |
4.7 |
4.8 |
4.7 |
| 4.6Waiting Time Before Being
Brought to Exam Room |
4.7 |
4.6 |
4.5 |
4.5 |
4.5 |
4.6 |
4.6 |
| Average Wait time Before Being Brought
to Exam Room |
8
minutes |
8
minutes |
9
minutes |
9
minutes |
7
minutes |
8
minutes |
8
minutes |
| Average Wait Time Before Being Seen by
a Provider |
6
minutes |
7
minutes |
7
minutes |
7
minutes |
5
minutes |
6
minutes |
5
minutes |
| Treatment |
2003 |
2004 |
2005 |
2006 |
1Q
2007
|
2Q
2007
|
2Q
2007 |
| Waiting Time in Exam Room Before Being
Seen by a Provider |
4.7 |
4.5 |
4.4 |
4.4 |
4.4 |
4.4 |
4.6 |
| Concern Provider Showed for Questions
or Worries |
4.8 |
4.7 |
4.7 |
4.7 |
4.6 |
4.8 |
4.7 |
| Explanation Provider Gave About Problem
or Condition |
4.8 |
4.6 |
4.7 |
4.7 |
4.9 |
4.8 |
4.7 |
| Information Provider Gave About any Medications |
4.6 |
4.6 |
4.6 |
4.7 |
4.5 |
4.3 |
4.5 |
| Instructions Provider Gave About Follow-Up
Care |
4.8 |
4.7 |
4.7 |
4.7 |
4.7 |
4.6 |
4.7 |
| Confidence in Provider |
4.8 |
4.7 |
4.7 |
4.7 |
4.6 |
4.8 |
4.7 |
| Likelihood of Recommending Provider to
Others |
4.7 |
4.6 |
4.6 |
4.6 |
4.6 |
4.7 |
4.6 |
| Amount of Time the Provider Spent With
You |
4.7 |
4.6 |
4.6 |
4.7 |
4.6 |
4.7 |
4.7 |
| Overall Rating of Care Received at WorkMed |
4.8 |
4.7 |
4.7 |
4.7 |
4.6 |
4.7 |
4.7 |
| Likelihood of Recommending WorkMed to
Others |
4.7 |
4.7 |
4.7 |
4.6 |
4.5 |
4.8 |
4.6 |
|
