Patient Satisfaction

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Center for Joint Replacement
January 2010 to December 2010

HCAHPS Composite   Your %
Top Box
  Avatar DB
Percentile
  Avatar DB
% Top Box
Overall Rating

86.27

 

99th

 

67.06

Willingness to Recommend

91.35

 

99th

 

70.20

Communications with Nurses

86.09

 

99th

 

74.56

Communications with Doctors

84.85

 

88th

 

78.99

Communications about Medications

 

63.76

 

72nd

 

59.48

Responsiveness of Hospital Staff

73.83

 

90th

 

63.01

Discharge Information

96.72

 

100th

 

81.77

Pain Management

77.64

 

96th

 

68.26

Cleanliness of the Hospital Environment

85.44

 

97th

 

72.35

Quietness of the Hospital Environment

72.82

 

97th

 

54.10

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