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Covenant Health is an innovative, Catholic regional delivery network and a leader in values based, not-for-profit health and elder care. We sponsor hospitals, nursing homes, assisted living residences and other health and elder care organizations throughout New England.

Patient Satisfaction

Patient satisfaction is a key element of our quality model and integrally related to our mission and core values of respect, compassion, stewardship, and excellence. We are committed to treating our patients and their families with the care, dignity, respect, and compassion we would want for our families and ourselves.

We care about what our patients think, so we measure patient satisfaction. We are proud of our results, as we are at or above the state and national average in our overall patient satisfaction scores.  We welcome patient feedback to identify opportunities for improvement.

Better than 
or equal to 
US average 
Near US 
(within 10 
Worse than US 
average (greater 
than 10 points) 
 N/A - no 
Patient Satisfaction
(please pause over an indicator for details) 
Indicator US
Oct 2013**
Oct 2013**
St. Mary's 
12 month 
average as 
of 10/1/13*
Patients who reported that their nurses 
"Always" communicated well.
78% 82% 84.4%
Patients who reported that their pain 
was "Always" well controlled.
71% 72% 72.4%
Patients who reported that staff 
"Always" explained about medicines 
before giving it to them.
63% 66% 71.2%
Patients who reported that their room
and bathroom were "Always" clean.
73% 66% 82.9%
Patients who reported that the area
around their room was "Always" 
quiet at night.
60% 66% 59%
Patients at each hospital who reported 
that YES, they were given information 
about what to do during their 
recovery at home
84% 88% 87.4%
Patients who gave their hospital a rating 
of 9 or 10 on a scale from 0 (lowest) 
to 10 (highest).
70% 74% 77%
Patients who reported YES, they would
definitely recommend the hospital.
71% 77% 83.6%

*  9/30/13
** This comparative data was collected 10/1/11 to 9/30/12.

St. Mary's Health System • 93 Campus Avenue • Lewiston, ME 04240